Using the Service window - Customer tab

In the Customer tab, all the service data relating to the customer, his address data, the allocation of vehicles to the customer and the warranty type is entered. During transmission acceptance (PDI - PreDelivery Inspection), this data must be entered by the Voith customer service.

Select Service > Service data > Customer in the main window. All the service data is read automatically from a connected transmission control unit.

If you want to save service data in the transmission control unit, click the Write to ECU button. Alternatively: The Save dialog window is displayed if you exit the Service window. In addition, you can use templates to save service data on the local hard disk of your computer and reload them. Please refer to:

Using the Get Template and Save Template functions.

If you want to change individual information in the transmission control unit, edit the corresponding input fields and then save the changes using the Write to ECU button.

If you want to delete the complete data in the transmission control unit, perform a reset using the Reset Functions diagnostic function. For this purpose, select Service > RESET functions > Delete service data in the main window.

Data field Description Example

Customer Name / company name of the customer Public transportation services Demo City

Country Combo box data field
Country where the customer is located.
The combo box provides a selection of all countries. Germany

Town/place Town where the customer is located. Demo City

Contact Name of the contact person at the customer's John Doe

Phone Phone number of the contact person
Always with country and area code! 0049 7321 6874

E-mail e-mail address of the contact person John.Doe@customer.com

Bus number Bus identifier assigned by the customer No. 25

Depot Vehicle location at the customer's Depot, Demo street

Registration number Text of the licence plate HDH M 123

Warranty code Identification of the warranty type granted for this vehicle by Voith

More information on: User level

More information on: ECU files

More information on: Communication problems

More information on: HEX files

More information on: RESET functions

More information on: FAQ

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