# Check list before calling the customer service If communication problems have occurred between ALADIN and a transmission control unit and the "Communication problems" page could not help, please check this check list before contacting the Voith customer service, you will be asked for the following information:
| Questions regarding your PC system: |  |  |
| What Windows version are you using? |  |  |
| What browser are you using? |  |  |
| What ALADIN version are you using? |  |  |
| How did you install ALADIN? |  |  |
|  | If updated: What version was installed before? |  |  |
| Did the communication function before? | Yes No |  |
| Questions regarding the last communication attempt: |  |  |
| Has the diagnostic cable been connected between the vehicle and the PC? | Yes No |  |
| Has the vehicle's ignition been turned on? | Yes No
| Is there a cable break at the diagnostic cable? | Yes No |  |
| Questions regarding ALADIN: |  |  |
| What K-line interface are you using? |  |  |
| When using the RS232 K-line interface: |  |  |
|  | Is the RS232 COM1 port available? | Yes No |  |
|  | Are you using both ALADIN and DIANA on one PC? | Yes No |  |
|  | If yes: Did you exit DIANA? | Yes No |  |
|  | Did you deactivate Bluetooth? | Yes No |  |
|  | Are you sure no other interface is connected? | Yes No |  |
|  | When using the USB K-line interface: |  |  |
|  | Have the appropriate drivers been installed correctly? | Yes No |  |
|  | Is the "USB" LED at the interface flashing / lit? | Yes No |  |
|  | Are you using both ALADIN and DIANA on one PC? | Yes No |  |
|  | If yes: Did you exit DIANA? | Yes No |  |
|  | Are you using both interfaces on one PC? | Yes No |  |
|  | Did you check the Power Management settings? | Yes No |  |
|  | Did you check the ALADIN timing settings in the Setup? | Yes No |  |
| Other remarks: |  |  |
|  |  |  | Please send your form to Voith by e-mail. |  |  |

| Further topics:

> More information on: Forced download

> More information on: Communication problems

> More information on: Setup

> More information on: Connector pin assignment

> More information on: Installation

> More information on: Connect PC to vehicle

> More information on: FAQ

> More information on: Voith customer service index

Up > Higher-level section

© by Voith Turbo GmbH & Co. KG
send remarks to joachim.ehleiter@voith.com (electronic department) or r.theilacker@voith.com (electronic department)